TQM Implementation in Libyan Oil and Gas Sector

This paper investigates quality factors that are absolutely essential for successful implementation
Total Quality Management (TQM) in Libyan oil and gas companies (LOGCs). Eleven quality factors with forty-two elements where identified based on literature search to develop a questionnaire to carry out the survey in order to identify the quality factors that are seen by LOGCs to be critical to the success of TQM implementation. Forty-five questionnaires were provided by hand to quality-related managers from the Libyan Oil and Gas sector. A total of forty-two were returned sufficiently completed, that gave us a response rate of approximately 93.33%. The empirical analysis demonstrates several key findings: The analysis indicated that twenty-four quality factors are found to be critical and absolutely essential for successful TQM implementation. These factors classify into three levels of criticality. All of the factors were found to be supported by similar studies and cited literatures. These factors will direct an organisation towards business excellence and enhancing success of TQM practices in the oil and gas sector